Tuesday 17th March 2020; Pune, Maharashtra, India
I write today to inform our customers, readers and patrons that as of tonight, The Mountain Walker has decided to suspend all travel services till 30th April 2020 due to the evolving threat posed by the COVID-19 Coronavirus.
We have taken this decision keeping the well-being of our teams, partners, vendors and local population in Himalayan destinations, as also keeping in mind the best interests of our customers – the travellers to Himalayan destinations. We believe that it is our duty to actively support the government’s efforts in containing the spread of the COVID-19 Coronavirus.
I assure all our customers who have booked and paid for their tours, treks and expeditions, that you can choose between a full refund and a postponement of the tour for a future date. If you select postponement, I assure that the tour will be conducted at the same price that they have already paid to us for the same itinerary.
While the suspension of services will result in revenue losses that are significant to our fledgling startup, we find strength in our philosophy and mission which is to enhance safety, deliver accurate information, improve quality of authentic travel experience, and contribute to local economies – in that order.
We feel it is our duty to participate in whatever way possible to act and help in this regards. The best way to control the spread of this virus is by limiting travel to bare minimum and that for critical necessities; hence we request all our customers, vendors, partners and support staff to be aware of the danger and curtail travel as much as possible. Travel is important but we should always remember that the destinations will stay till we are alive, and the best way to enjoy a trip is by staying fit and ensuring the health and safety of everyone involved in the travel.
We hope that everyone stays safe and healthy and request all our vendors and partners in remote Himalayan locations to let us know if they need any help. Our guests can contact us if they need any further clarification in this regard.
We will keep you posted of any further development. Meanwhile, we are working and very much available to answer queries and help as usual in configuring itineraries, but we won’t be executing any tours or treks or expeditions till the situation is under control and the government and local authorities provide further guidance.
Thank you all for your support.
Co-Founder & CEO
The Mountain Walker